Terms & Conditions

Before registering or placing any wager at BitGuruz casino players are strongly advised to read and understand the following Terms & Conditions in full. By creating an account and using any service offered on this platform, each user confirms acceptance of all rules listed below. These terms govern the relationship between BitGuruz and its registered members, and they apply to all games, promotions, payment transactions, and support interactions available on the site.

1. General Rules and Eligibility

BitGuruz operates as a licensed online gambling platform serving players in Lithuania and other permitted jurisdictions. Access to gambling services is restricted to individuals who:

• Are at least 18 years of age (or the minimum legal gambling age in their country of residence)
• Are not residents of any jurisdiction where online gambling is prohibited
• Are not currently self-excluded from any gambling platform
• Are registering only one account per household, IP address, and device

BitGuruz reserves the right to request identity verification documents at any stage of registration or prior to processing a withdrawal. Failure to provide valid documentation may result in account suspension or permanent closure.

2. Account Registration

Each player may hold only one active account on BitGuruz. Creating multiple accounts — whether using different email addresses, names, or payment methods — is strictly prohibited and may result in immediate account termination and forfeiture of any pending balance.

When registering, all information provided must be accurate and up to date. BitGuruz cannot be held responsible for failed transactions or communication errors resulting from incorrect account details supplied by the player.

Players must keep their login credentials confidential. If unauthorized account access is suspected, support must be notified immediately.

3. Bonus Terms and Promotions

3.1 Welcome Bonus

New players at BitGuruz are eligible for the 300% Bonus Up to €2,000 on their first qualifying deposit. This offer is available once per player, per household, and per payment method.

To claim the welcome bonus:

• The minimum qualifying deposit is €20
• The bonus funds are credited automatically upon deposit
• The total bonus amount is capped at €2,000

3.2 Wagering Requirements

All bonus funds are subject to wagering requirements before withdrawal. The standard wagering requirement at BitGuruz is 35x the bonus amount. For example, a player receiving €200 in bonus funds must generate €7,000 in total eligible wagers before requesting a cash withdrawal.

Wagers placed on certain game categories may contribute differently to the wagering requirements:

• Slots – 100% contribution
• Live Casino Table Games – 10% contribution
• Video Poker – 10% contribution
• Sports Betting – 0% contribution (unless otherwise stated)
• Crash Games – 50% contribution

3.3 Bonus Abuse

Any attempt to exploit bonuses through coordinated betting patterns, arbitrage, or any method deemed as bonus abuse will result in the cancellation of the bonus and related winnings. BitGuruz may also permanently ban accounts found engaging in such behavior.

4. Deposits and Withdrawals

4.1 Deposits

BitGuruz accepts a wide range of deposit methods, including major credit and debit cards, e-wallets, bank transfers, and cryptocurrency options. All deposits are processed immediately unless held for verification purposes.

• Minimum deposit: €10
• Maximum deposit: Varies by payment method
• BitGuruz does not accept deposits from third-party accounts

4.2 Withdrawals

Withdrawal requests are processed within 24–72 business hours, subject to identity verification. Processing times may vary depending on the chosen payment method.

BitGuruz reserves the right to apply a KYC (Know Your Customer) check before approving any withdrawal. Players must submit a valid government-issued ID, proof of address, and payment method verification as required.

5. Responsible Gambling

BitGuruz is committed to providing a safe and controlled gambling environment. Players showing signs of problem gambling are encouraged to use the responsible gambling tools available on the platform, including:

• Deposit limits (daily, weekly, monthly)
• Session time reminders
• Loss limits
• Self-exclusion (temporary or permanent)
• Cool-off periods

Self-exclusion requests can be submitted through the account settings or by contacting the support team. Once active, self-exclusion cannot be reversed during the selected period.

BitGuruz partners with recognized organizations including Žaidimo Linija (Lithuania’s responsible gambling resource) to provide additional assistance to players in need.

6. Prohibited Activities

The following activities are strictly prohibited on BitGuruz:

• Fraudulent payment activity, including chargebacks and reversed transactions
• Use of bots, automated software, or scripts
• Collusion with other players
• Exploitation of software bugs or glitches
• Attempting to circumvent geo-restrictions using VPNs or proxy services
• Providing false identity information

Violation of any of the above may result in account suspension, cancellation of winnings, and reporting to relevant regulatory authorities.

7. Privacy and Data Protection

BitGuruz collects and processes personal data in accordance with applicable data protection laws, including the GDPR as enforced within Lithuania and the European Union. Player data is used strictly for account management, verification, fraud prevention, and communication purposes.

Player data is never sold to third parties. For full details, please consult the separate Privacy Policy available on the website.

8. Intellectual Property

All content on BitGuruz, including logos, graphics, game interfaces, and written materials, is the exclusive property of BitGuruz or its licensed content providers. Unauthorized reproduction, redistribution, or commercial use of any material is prohibited.

9. Limitation of Liability

BitGuruz shall not be held liable for:

• Technical failures or service interruptions beyond its control
• Loss of winnings due to player error
• Third-party payment processing delays
• Changes in applicable gambling legislation

In all cases, BitGuruz’s maximum liability to any individual player shall not exceed the amount deposited in the 12 months preceding the relevant incident.

10. Changes to Terms

BitGuruz reserves the right to update or modify these Terms & Conditions at any time. Players will be notified of significant changes via email or on-site notification. Continued use of the platform following any update constitutes acceptance of the revised terms.

11. Governing Law

These Terms & Conditions are governed by the applicable laws of the jurisdiction in which BitGuruz holds its operating license. Disputes shall first be addressed through the platform’s internal complaints process. If unresolved, players may escalate the matter to the appropriate regulatory authority or an approved alternative dispute resolution body.

For any questions regarding these terms, the BitGuruz support team is available 24/7 via live chat and email.